Learning Pathway: Sugar User


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Learn the essentials of using the Sugar application as a Sugar User.


This learning pathway will get the everyday Sugar end-user started using the Sugar platform. Examples of what you'll learn include an intro to Sugar modules, how to navigate, working with activities, manage records, and much more.

What you'll learn:

  • Understanding Sugar's primary modules and how they work together
  • How to navigate and personalize the application
  • How to search and filter records
  • How to create and manage records and activities
  • How to use Hint
  • How to import and export data
  • How to use and create Reports
  • How to use Forecasts
  • How to use Advanced Workflow


6 hours


High-level overview of some of Sugar’s core modules and how they can be used.

What you'll learn:

  • Basic Sugar terminology
  • What core modules are used for marketing, sales, and support automation in Sugar
  • How Sugar's primary modules work together

Learn how to navigate the Sugar application, understand how Sugar modules work together, as well as the differences between personalizing, configuring and customizing Sugar. 

What you'll learn:

  • An overview of what CRM is, and what Sugar has to offer as a solution
  • How to login to Sugar and manage your personal profile
  • How to identify Tours and Help Dashboards
  • How to naviate Sugar
  • How to personalize your home page

Learn how to efficiently search in Sugar, as well as best practices for finding the information you need quickly.

What you'll learn:

  • How to use Global Search
  • How to search for related records
  • How to search in the list view

Learn how to create and manage records and activities in Sugar.

What you'll learn:

  • How to create records in various locations within the application
  • How to create a Lead or Contact from a vCard
  • How to create a record using the Outlook Plug-in
  • How to create activity records on your Calendar
  • How to create records on the mobile app
  • How to edit existing records 

Learn how to import and export data from your Sugar instance.

What you'll learn:

  • How to prepare your data for importing
  • How to use the Import Wizard
  • How to export your data
  • Importing best practices

Learn about what the Forecasting module has to offer.

What you'll learn:

  • How forecasting is defined in Sugar
  • How the forecasting process works


Learn how to use Advanced Workflow available in Sugar Enterprise 7.6 and beyond.

Learn how to create and use each of the four different Sugar report types.

What you'll learn: 

  • How to navigate the Reports module
  • How to create each report type
  • How to modify reports
  • How to share reports
  • Reporting best practices

Upcoming Classes