Learning Pathway: Business Analyst
The Business Analyst learning pathway will acquaint you with the basics of Sugar’s functionality, extension capabilities, and administrative options.
This Learning Pathway includes the following courses:
- Overview of Sugar Solutions and Case Studies (eLearning)
- Introduction to Sugar Modules (eLearning)
- Introduction to Sugar Administration (eLearning)
- Configuring Advanced Workflows (eLearning)
The following Certification Exam is recommended:
- Certified Sugar Administration Specialist
Discover what sets Sugar apart from other CRM options, what are Sugar’s core areas of functionality, and you’ll hear some examples of Sugar customer success stories.
High-level overview of some of Sugar’s core modules and how they can be used.
What you'll learn:
- Basic Sugar terminology
- What core modules are used for marketing, sales, and support automation in Sugar
- How Sugar's primary modules work together